Competitive businesses today need to address individuals, not a crowd. The frontier of excellence is digital, where millions of ones are served at scale with foresight, engagement and accuracy
Emerging future of software that changes the way we use eveyday objects. Or entirely new conceptions of devices yet to be imagined. Software embedded, or served.
Bringing new products to its customers faster, gives the company its edge
How a ground-up reconstruction of an order fulfilment process became a shield against apparent commoditization.
Background In this age of hyper-competition, tech-driven companies have to roll out
new
products and services much faster to fulfill customer demands. This makes business agility a major
ingredient
for success, failing to which an organization would lag despite having a stellar/outstanding product
portfolio.
A Croatia-based telecom major was facing such a problem. Prodapt helped them by reconstructing their
entire
order management stack. As a result, the customer was able to accelerate product rollouts, reduce
time-to-market
and improve employee productivity.
improved customer experience due to faster order fulfillment
42%
increase in productivity with e2e visibility in cloud-native application
Improved SLA for superior service delivery
66%
reduction in time needed for environment setup
Client situation
Our client, a Croatian subsidiary of a global telecom major, was in this position. It had worked hard to
escape commoditization with its vigorous products pipeline. But failing to fulfill client orders on time
bottlenecked effective rollouts. It risked being seen to lag; and sustain its position as a preferred
service provider.
Legacy systems, accumulated over decades, are at the root of the problems of many businesses that
struggle
with today’s disruptive environment. Our client exemplified this trend. In addition, operating costs of
order fulfillment were needlessly high, but these were the just tip of the iceberg.
Previous attempts to rework the process
stack had failed. “The elephant proved too big to
tame,” as a Prodapt engineer involved with the discovery process puts it.
Solving it
The complexity arises due to the legacy order management suite. There were dozens of
sub-processes, departments, and partner organizations involved in rolling out a service to a customer.
As a
result, it was difficult to scale with multi-faceted dependencies and inadequate visibility of the
complex
ecosystem. It stifled innovation internally and hampered business agility in taking products and
services to
customers faster.
Prodapt started by appreciating each leg of the problem. We studied the management
process,
and eventually broke it down into a set of connected microservices (called stacks).
Image Caption- World Skill day celebration
Image Caption- World Skill day celebration
Cloud-native and microservices-based order management
Prodapt was able to combine its digital transformation capabilities and experience for clients in similar
situations worldwide. The entire order management system was moved to an open-source,
cloud-native,
and microservices-based so that it could be scaled easily. The entire open-source order
management stack was re-constructed from the ground up, including key applications like order capture,
order
execution, product catalog, asset management, user documentation, notifications, and more. The stack had
more than 120 integration points and included 60 loosely-coupled microservices, which expose business
functions.
A valuable difference
50%
REDUCED THE TIME TO MARKET
44%
INCREASE IN PRODUCTIVITY
30%
DECREASE IN OPERATING EXPENDITURE
Prodapt demonstrated a
digital-first architectural strategy that allowed its client to respond faster to market changes
and deliver a superior customer experience. In the long run, that may be the difference.
